Return Requirements

Your request for refund will apply if all the conditions indicated below are met:The returned product must be new or as new and in optimal physical condition (without any damage caused by the user).

  • The returned product must be new or as new and in optimal physical condition (without any damage caused by the user).
  • The product must be returned in its original packaging including the instruction manual, all accessories, badges, logos, labels, etc.
  • You must deliver the merchandise return authorization (RMA) to ZOOstock with all the necessary contact information (including, name, phone numbers, address, email, date of purchase, among others.). This information must be presented legibly and clearly in the RMA format.

If any of the above conditions and requirements are not met, the product is not confirmed as defective or the product is not returned with prior approval, the return case will be rejected according to this policy. In this case, ZOOstock will not be responsible for any expenses incurred.

Note: for the return and replacement, ZOOstock is not responsible for the loss of packages during transport.

Thank you.

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Nuevos Productos
¿Porqué ZOOstock?
  • Seguridad: Ofrecemos amplia variedad de Transceptores Ópticos, específicamente codificados para ser 100% compatibles con electrónicas del fabricante original. Todos nuestros productos cumplen MSA.
  • Garantía de por vida: Nuestros productos se fabrican con componentes de la máxima calidad para cumplir con precisión los estándares de la industria y asegurar un perfecto funcionamiento en cualquier entorno que demande las mayores exigencias.
  • Garantía de satisfacción: Si no está satisfecho puede realizar devolución de la óptica y procederemos a su sustitución inmediata o bien la devolución del importe invertido.
  • Fidelidad: No buscamos la relación puntual con el cliente sino que sea duradera y satisfactoria a largo plazo.
Why ZOOstock?
  • Security: We offer a wide variety of optical transceivers, specifically coded to be 100%
    compatible with original manufacturer electronics. All our products are MSA compliant.
  • Lifetime Warranty: Our products are manufactured with the highest quality components to
    accurately meet industry standards and ensure perfect performance in any environment with
    the highest demands.
  • Satisfaction: If you are not satisfied, you can return the optics and we will either replace them
    immediately or refund the amount invested.
  • Loyalty: We do not seek a punctual relationship with the customer, but rather one that is
    long-lasting and satisfactory in the long term.